Privacy Policy
Welcome to Shine & Go Cleaning (the “Company”, “we”, “us” or “our”). We operate the website at shineandgocleaning.com.au (the “Site”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information we collect
We only collect information that you choose to send us through the enquiry and quote forms on our Site, which may include:
- your name and business name (if applicable);
- your email address and phone number;
- details about the property or premises to be cleaned, such as the suburb or address, property size, rooms and any additional services you are interested in; and
- the contents of any message you send us.
We do not operate an online store and do not collect payment or card details through this website.
2. How we use your information
We use the information you provide to:
- respond to your enquiry and prepare quotes for our cleaning services;
- communicate with you about bookings, scheduling and service details;
- improve our website and the way we deliver our services; and
- meet our legal, accounting and regulatory obligations.
We do not sell your personal information.
3. Disclosure of your information
Your information is handled by Shine & Go Cleaning and our service providers who support our website and email (such as our website hosting and email hosting providers). Information submitted through our forms is sent to us by email over an encrypted connection.
When you view our Site, your browser may request fonts and other resources from third-party providers (for example, Google Fonts), which may result in those providers receiving standard technical data such as your IP address. We do not otherwise share your information with third parties for marketing purposes.
4. Cookies and website analytics
Our Site does not currently use advertising or analytics cookies that track you across other websites. We do not display cookie consent banners or use third-party analytics trackers at this time. If this changes in the future, this policy will be updated and, where required, we will seek your consent first.
5. Security and data retention
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. We only keep personal information for as long as necessary for the purposes described in this policy or as required by Australian law, after which it is securely destroyed or de-identified.
6. Your rights under the Australian Privacy Act
Under the Australian Privacy Principles you have the right to:
- access the personal information we hold about you;
- correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading; and
- where lawful and practical, deal with us anonymously or using a pseudonym (for example, when simply browsing our website).
To request access or correction, please contact us using the details below. We will respond within a reasonable period (usually within 30 days).
7. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We take all privacy complaints seriously and will investigate promptly.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via the OAIC website.
8. Updates to this policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated “Last updated” date.
9. Contact us
For questions, feedback or requests regarding this policy, contact:
- Business name: Shine & Go Cleaning
- ABN: 94 197 810 510
- Phone: 0468 955 801
- Email: [email protected]
- Address: 226 Donnybrook Rd, Donnybrook QLD 4510